• DO YOU ACCEPT INDENT ORDERS?

To inquire on indent orders, please send an email to info@manilamercantilestore.com with your company name, address, and contact numbers. Please include the items including the quantity needed and delivery address. We shall thereafter email you the production time and quotation for the order.  All indent orders will require a non-refundable down payment of fifty percent (50%) upon confirmation of indent order and the balance shall be payable upon delivery of the items to the customer.  

 

  • DO YOU DELIVER TO MULTIPLE DELIVERY ADDRESSES?  

Our system requires only one delivery address for one order. If you need to deliver to multiple addresses, please transact under separate orders.

  • CAN I REVISE THE DETAILS IN MY ORDER?

Please feel free to revise your order anytime before payment. However, once paid, no changes in your order may be made.  

 

  • HOW DO I REQUEST FOR A QUOTATION?

Please send an email to info@manilamercantilestore.com with your company name, address, and contact numbers. Please include the items for quotation including the quantity needed and delivery address. ​

 

  • WHAT IS YOUR RETURN POLICY?

Items sold at Manila Mercantile are covered by a seven (7) day return. To return an item, the item must not have been used and modified and client must present the original receipt. Client must email  and bring or ship the item to Manila Mercantile Store at Greenbelt 5 within the seven-day period. Store credits are issued once the item is received and cleared by the Store Supervisor. 

​If you return an item, the return shipping cost (if any) will be deducted from your total refund amount. The initial delivery charge is non-refundable.

  • DO YOU ACCEPT CUSTOMIZATION OF ITEMS?

To maintain high quality products at affordable prices, we choose to source our merchandise abroad direct from manufacturers, realizing cost savings, rather than making custom orders. Although we are unable to support custom orders, most of our home accessories are offered in multiple sizes, colors and finishes to make it easy for you to find your style and your look.

 

  • DO YOU DELIVER TO MULTIPLE DELIVERY ADDRESSES?  

Our system requires only one delivery address for one order. If you need to deliver to multiple addresses, please transact under separate orders.

  • CAN I REVISE THE DETAILS IN MY ORDER?

Please feel free to revise your order anytime before payment. However, once paid, no changes in your order may be made.  

 

  • HOW DO I REQUEST FOR A QUOTATION?

Please send an email to info@manilamercantilestore.com with your company name, address, and contact numbers. Please include the items for quotation including the quantity needed and delivery address. 

 

  • DO YOU OFFER A WARRANTY OF YOUR PRODUCTS?

All items come with a standard manufacturer’s warranty against hidden defect under the Consumer Act of the Philippines. 

  • WHAT ARE YOUR PAYMENT METHODS?

We require full payment made via bank deposit, bank transfer, debit card, credit card or PayPal.  For all online orders, payment will not be accepted in our stores or via cash on delivery.

 

  • DO YOU OFFER GIFT WRAPPING SERVICES?

We do not offer gift wrapping services. Items are sent in their original packaging. 

 

  • CAN I RESERVE AN ITEM THROUGH THE WEBSITE?

We do not accept reservations for online transactions.

 

  • WHEN MAY I EXPECT THE DELIVERY OF MY ORDERS?

Orders will be delivered within two to four (2 to 4) business days from payment. Our delivery schedule is between 11:00 AM – 4:00 PM, Mondays to Fridays. Processing of deliveries for all orders made beyond 4:00 PM will be made the next business day.  Our delivery crew will send notification of the exact date of delivery one day prior to such date.  However, no confirmation of the specific time of arrival will be provided as this will depend on the priority line-up, location, and traffic conditions.