TERMS AND CONDITIONS


Online Order : All details indicated in the online order form are considered final.

Payment Methods : We require full payment made via bank deposit, credit card or PayPal.


Payment Terms : For orders made via bank deposit, we require 2 working days for payment to be settled. Otherwise, the order is cancelled.


Delivery Fees : We only delivery within Metro Manila. Free delivery within Metro Manila with a minimum online order of Php 100,000. For orders less than PhP100,000, delivery charges will depend upon location.


Order Confirmation: An email confirmation will be sent to client to inform them of successful payment. An unsuccessful payment means order is not confirmed.


Delivery: Any failure of delivery due to client’s negligence will have another delivery charge for re-scheduled deliveries.


Delivery confirmation : Orders will be delivered within two to four (2 to 4) business days. Our delivery schedule is between 11AM- 4PM, Mondays to Fridays. Processing of deliveries for all orders made beyond 4PM will be made the next business day. No confirmation of the specific time of arrival will be provided as this will depend on the priority line-up, location, and traffic conditions. Our delivery crew will be in touch an hour before they arrive.

 

For Buildings/ Offices/ Condominiums/ Complex deliveries:

 

Permits to access – Client must secure the needed permits to access the location. Our delivery crew will have no information on how to secure these permits. If needed permits were not prepared prior to delivery, this will cause delays and delivery crew may cancel the delivery schedule in consideration of the other scheduled deliveries.


Allowed delivery time – Certain locations have restrictions on the delivery schedule. If this was not advised in advance by the client, delivery crew may cancel delivery schedule to avoid delays.


Service elevator – It is important to know the size/dimensions of the service elevator to assess if the item/s for delivery will fit. We do not deliver items using stairs as this may cause damage to the items and for safety consideration of the delivery crew. Unusual delivery methods such as manually lifting large items using stairs up to several floors, using harness to lift the items or forcing delivery crew to use any unsafe means to transfer the items are prohibited. Delivery crew may cancel the schedule should the client insist on unsafe delivery means. Client may source a third party delivery crew should the terms above are not favorable to said client. Manila Mercantile and its delivery crew will not be held liable for any damages incurred or any accident that may arise from the incident.


Access points – Doors, exits, hallways, corridors, etc. must be considered if the items for delivery will fit. Otherwise, delivery crew may cancel delivery schedule. Subdivision and village entrance fees, and other delivery fees are not included in the sales booking. They must be paid by the client upon delivery.


Receiving Delivery : Only the client should receive the items on the scheduled delivery date. Should the delivery be received by a third party or an authorized representative, an endorsement letter from the client is required to receive the items. The endorsement letter will be used together with the delivery receipt for verification of the delivery crew. Manila Mercantile requires clients or their representative to sign the delivery receipt. A signed delivery receipt is a confirmation that item has been “Received in Good Order and Condition”. Delivery crew may cancel deliveries due to the unavailability of the receiver. Rescheduling of delivery is subject to delivery charges.


Delivery Returns : Although items are being quality checked in the factory, items may be damaged due to handling so client must ensure that all items received should be in good condition and has passed a personal quality check by said client. While these instances are rare, clients have the right to reject the items with a formal letter to management indicating the specifics. Returned items will be assessed in the main office for corrective actions.


Items sold at Manila Mercantile are covered by a seven (7) day return. To return an item, the item must not have been used and modified and client must present the original receipt. Client must email info@manilamercantilestore.com bring or ship the item to Manila Mercantile Store at Greenbelt 5 within the seven-day period. Store credits are issued once the item is received and cleared by the Store Supervisor.


If you return an item, the return shipping cost (if any) will be deducted from your total refund amount. The initial delivery charge is non-refundable.

 

Packaging : Manila Mercantile standard packaging uses bubble wrap with corrugated carton on corners for added protection. Corresponding charges may apply for any request of additional packaging materials or methods.


Returns : Should there be a problem with the item(s) upon delivery, client should note down the concern on the delivery receipt and should not accept the item(s).


Extreme weather conditions : To ensure the safety of our delivery crew, we reserve the right to cancel or delay deliveries during extreme weather conditions like earthquake, flooding, strong storm signal, etc.

 

Free and Harmless Clause : Manila Mercantile, its officers, agents and employees, are free and harmless from all liabilities and claims for damages to any property and/ or for any injury, or death, arising from the use of Manila Mercantile products.


PRC ID Holders : Manila Mercantile gives a five percent (5%) discount to a licensed Architect or Interior Designer who can provide a valid PRC Identification Card.